Shipping policy

Thank you for visiting and shopping at Max2Q. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing times may be slightly extended during high-volume periods or holidays.

2. Shipping Rates & Estimated Delivery Times

We partner with global suppliers to bring you quality products. Shipping times depend on your location and supplier dispatch points.

Standard International Shipping: 10 –15 business days
Express Shipping (if applicable): 3–7 business days

Note: Delivery times are estimates and cannot be guaranteed. Unforeseen delays can occur due to customs processing or carrier issues.

3. Multiple Packages

To get your items to you as quickly as possible, orders containing multiple items may be shipped in separate packages from different fulfillment centers. You will receive individual tracking numbers for each shipment.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will normally update within 24–48 hours.

You can track your package directly through our [Link to Track Order Page] page or through the carrier's portal.

5. Customs, Duties, and Taxes

Max2Q is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. Please contact us immediately at support@max2q.com if you need to modify your shipping address. Once an order has been dispatched, we are unable to change the destination.

7. Lost, Stolen, or Damaged Items

If your package is marked as delivered but you have not received it, or if your package arrives damaged, please contact us within 7 days at support@max2q.com so we can help resolve the issue with the carrier or supplier.