1) Where do you ship?
We ship to Hong Kong.
2) How long does shipping take?
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Processing time: 3 business days
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Shipping time: about 7-14days (after processing)
3) Do you offer free shipping?
Shipping cost details are shown at checkout.
4) How do I track my order?
After your order ships, we’ll email you a tracking number. You can also check your order status using your Shopify confirmation email.
5) What is your return policy?
You can return items within 30 days of delivery.
6) Who pays for return shipping?
Return shipping fees depend on the situation.
7) Are batteries included with fan cooling clothing?
Yes. fan cooling clothing includes battery (as provided with the product package).
8) Is fan cooling clothing water-resistant or waterproof?
Please check the product listing for each item’s specific water-resistance rating (if any).
9) What is your warranty?
We offer a 1-year warranty for eligible defects.
10) My item arrived damaged or incorrect—what should I do?
Contact us at support@max2q.com within 7 days of delivery with your order number and photos. We’ll help with the next steps (replacement/refund based on the issue).
11) How do I contact customer support?
Email support@max2q.com for help with orders, returns, and warranty claims.